Return and Refund Policy

At SS Printly, our products are made to order through print-on-demand fulfillment. Because each product is custom printed for the customer, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or other personal preferences.

Damaged, Defective, Misprinted, or Incorrect Products

If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

To help us review your claim, please provide:

• Your order number
• Clear photos of the product
• Clear photos of the packaging
• An unboxing video, if available
• A description of the issue

We will review the claim and, where the issue is verified, arrange an appropriate resolution such as a replacement or refund.

Wrong Size or Change of Mind

As our products are made to order, we do not accept returns or exchanges when:

• The customer orders the wrong size
• The customer changes their mind
• The customer no longer wants the product
• The customer selects an incorrect product or variant

Please check the size chart and product details carefully before placing your order.

Color and Product Variations

Due to differences between screens, lighting, printing processes, and materials, the actual product may have slight color variations from the images displayed on our website.

Minor variations that do not affect the quality or usability of the product may not qualify for a return or refund.

Incorrect Customer Information

Customers are responsible for providing accurate name, phone number, email address, and complete shipping information.

We are not responsible for delivery failures caused by incorrect or incomplete information provided by the customer. Additional shipping costs may apply if an order needs to be reshipped because of incorrect information.

Order Cancellation

Once an order has entered processing or production, it may not be possible to cancel or modify it because the product is made to order.

If you need to request a cancellation or change, please contact us as soon as possible after placing the order.

Refunds

If a refund is approved, it will generally be processed through the original payment method used for the purchase. The time required for the refund to appear in your account may depend on your payment provider.

Shipping charges are generally non-refundable unless the issue was caused by an error on our part.

How to Contact Us

For return, replacement, or refund questions, please contact us at:

Email: ssprintly@gmail.com

Please include your order number and relevant photos/videos when contacting us about a product issue.

SS Printly reserves the right to review each return or refund request individually and determine whether the request meets the conditions of this policy.